SMS Privacy Policy — Professional Accessible Travel Hub LLC
Professional Accessible Travel Hub LLC Effective Date: 08/11/2026
Introduction
Professional Accessible Travel Hub LLC (“PATH,” “we,” “us,” or “our”) is a full-service travel agency and consultancy dedicated to accessible travel for travelers with disabilities, based in Albany, New York. We are an independent affiliate of Travel Leaders Network.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, visit our website, communicate with us, or participate in our SMS messaging program. By using our services or providing your personal information, you agree to the practices described in this policy.
Information We Collect
We collect the following categories of personal information depending on the services you use and how you interact with us:
Personal Identification Information. Name, email address, phone number, mailing address, date of birth, passport or government-issued identification details, emergency contact information, and travel loyalty or membership numbers.
Accessibility and Health-Related Information. Mobility requirements, assistive device or equipment needs, wheelchair or scooter specifications, physical or sensory disabilities, cognitive or developmental disabilities, dietary restrictions or food allergies, medical conditions relevant to travel safety or accommodations, medication storage or transport requirements, and service animal information. We collect this information only with your explicit, voluntary consent and only when it is necessary to arrange the accessible travel services you have requested. Any health related information is protected in compliance with the Health Insurance Portability and Accountability Act (HIPPA).
Financial Information. Payment card numbers, billing addresses, and transaction records related to bookings and service fees. We do not store full payment card numbers on our systems; payment processing is handled by third-party payment processors.
Travel and Booking Information. Travel itineraries, destination preferences, booking histories, supplier confirmation numbers, travel insurance details, and accommodation or transportation preferences.
Communications Data. Records of your correspondence with us, including emails, phone call records, live chat transcripts, and customer care communications.
SMS Program Data. Mobile phone number, opt-in and opt-out records, message delivery records, and timestamps. This data is collected and used solely for administering our SMS messaging program in accordance with our SMS Terms and Conditions.
Website and Device Information. IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and cookies or similar tracking technologies.
How We Collect Information
We collect personal information through the following methods: (i) directly from you when you make a booking, submit an inquiry, complete a form, or communicate with us by phone, email, or text; (ii) from third-party travel suppliers, booking platforms, and Travel Leaders Network in connection with your reservations; (iii) automatically through cookies and similar technologies when you visit our website; and (iv) from your opt-in to our SMS messaging program.
How We Use Your Information
We use your personal information for the following purposes:
Travel Services. To research, plan, book, and manage your travel arrangements, including coordinating accessibility accommodations, dietary needs, medical equipment transport, and service animal requirements with airlines, hotels, cruise lines, tour operators, and ground transportation providers.
Customer Care. To respond to your inquiries, provide customer support, resolve complaints, and communicate with you about your bookings and account.
SMS Messaging. To send you marketing promotions, booking confirmations, itinerary updates, travel alerts, and customer care messages in accordance with our SMS Terms and Conditions and your opt-in consent.
Business Operations. To process payments, maintain records, fulfill legal and regulatory obligations, prevent fraud, and administer our business.
Marketing. To send you promotional offers, travel deals, newsletters, and accessibility-focused travel content, where you have consented to receive such communications. You may opt out of marketing communications at any time.
Service Improvement. To analyze trends, monitor usage of our website, and improve our services, accessibility offerings, and customer experience.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following circumstances:
Travel Suppliers and Partners. We share your personal information, including accessibility and health-related information, with airlines, hotels, cruise lines, tour operators, ground transportation providers, travel insurance companies, and other suppliers as necessary to fulfill your travel bookings and arrange the accommodations you have requested. These suppliers are independent parties with their own privacy policies, and we encourage you to review them.
Travel Leaders Network. As an independent affiliate of Travel Leaders Network, we may share booking and contact information with Travel Leaders Network as required under our affiliate relationship for booking processing, access to supplier programs, and network services.
Service Providers. We share information with third-party service providers who perform functions on our behalf, including payment processing, SMS message delivery, email communications, website hosting, and data storage. These providers are contractually required to use your information only for the services we have engaged them to perform.
Legal Requirements. We may disclose your information when required to do so by law, regulation, legal process, or enforceable government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
Sensitive Accessibility and Health Information
PATH recognizes that the accessibility and health-related information we collect is sensitive and requires heightened protection. We apply the following safeguards to this category of data:
Consent. We collect accessibility and health-related information only with your explicit, voluntary consent. You are never required to provide this information, although doing so is necessary for us to arrange specific accommodations.
Purpose Limitation. We use this information solely to arrange the accessible travel services and accommodations you have requested. We do not use it for marketing, profiling, or any purpose unrelated to your travel arrangements.
Minimization. We collect only the accessibility and health-related information that is reasonably necessary to fulfill your specific accommodation requests.
Restricted Sharing. We share this information only with the specific travel suppliers who need it to provide the accommodations you have requested. We do not share it with any other third party except as required by law.
Retention. We retain accessibility and health-related information only for as long as necessary to complete your travel arrangements and for a reasonable period afterward to address any post-travel issues. See Section 9 for our general retention practices.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction, consistent with the requirements of the New York SHIELD Act (N.Y. Gen. Bus. Law Section 899-bb). Our safeguards include:
(i) Designation of personnel responsible for coordinating our data security program; (ii) risk assessment of our information handling practices; (iii) encryption of personal information transmitted over external networks; (iv) access controls that limit access to personal information to personnel who need it to perform their duties; (v) secure disposal of personal information that is no longer needed; and (vi) regular evaluation and adjustment of our security practices in response to changes in our business operations, technology, and applicable law.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Breach Notification
In the event of a breach of your private information as defined under the New York SHIELD Act, we will notify affected individuals within the timeframe required by applicable law. Notification will be made by the most expedient means available, which may include written notice, email, or telephone, depending on the circumstances of the breach.
Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to complete your travel arrangements, provide ongoing customer service, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed for these purposes, we will securely delete or de-identify it.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction. You may request access to the personal information we hold about you and ask us to correct any inaccuracies by contacting us at the address provided in Section 14.
Deletion. You may request deletion of your personal information, subject to our legal obligations to retain certain records. We will respond to deletion requests within a reasonable timeframe.
Marketing Opt-Out. You may opt out of marketing emails by using the unsubscribe link in any promotional email. You may opt out of marketing text messages by replying STOP to any SMS message, as described in our SMS Terms and Conditions.
Cookies. You may manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18 without verifiable parental consent, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately at the address provided in Section 14.
Third-Party Links
Our website and communications may contain links to third-party websites, including those of travel suppliers, booking platforms, and Travel Leaders Network. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party website before providing your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the Effective Date at the top of this policy and, where appropriate, notify you by email or through our website. Your continued use of our services after any update constitutes your acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy, wish to exercise any of your rights, or have concerns about how your information is handled, please contact us at:
Professional Accessible Travel Hub LLC 418 Broadway, Ste R Albany, NY 12207
Email: [email protected]
Phone: (855) 769-4448
By using the services of Professional Accessible Travel Hub LLC, you acknowledge that you have read and understood this Privacy Policy.